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Data Protection Documentation

Club99 Bilete's Privacy Policy – Our Commitment to Protecting Your Data

Club99 Bilete believes your personal data belongs to you. This policy explains in detail what information we collect, why we collect it, and how we keep it secure.

Last Updated: January 2026
Version 2.4
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Our Security Commitment
SSL 256-Bit Encryption
Data Is Never Sold
Full User Control
GDPR Compliance
Purpose of Data Collection

Club99 Bilete collects only the information necessary to provide its services. No unnecessary or excessive data is ever requested.

Minimal Collection
Encrypted storage

All your data is stored on servers secured with 256-bit SSL encryption. Unauthorized access is completely impossible.

Maximum Security
Not shared with third parties

Club99 Bilete never sells or shares your personal information with advertisers or third parties.

Zero Sales
Right to Rectification

You can view, correct, or request deletion of any information stored in your account at any time.

Full control
Cookie Management

Club99 Bilete uses cookies to improve your experience. You are in full control of your cookie preferences.

User preferences
GDPR-compliant policy

Our privacy policy follows the international GDPR standard – the world's highest benchmark for personal data protection.

International Standard
Table of Contents

Summary: Club99 Bilete takes your privacy extremely seriously. We collect only what is necessary, keep it secure, and never sell it. By reading this document, you will understand exactly what rights you have over your data.

Introduction & scope

This privacy policy applies to all services, websites, and mobile applications on the Club99 Bilete platform. By creating an account or using our services, you agree to this privacy policy.

Club99 Bilete firmly believes that a user's personal data belongs to them alone. We are fully transparent about how data is collected – nothing is gathered covertly or ambiguously.

This policy was written in Bengali for the convenience of our Bangladeshi users. In the event of any dispute, the English version shall prevail.

What information do we collect?

Club99 Bilete collects three types of data: information you provide directly, data collected automatically, and information received from third parties.

Data type Example When Data Is Collected
Identity Information Full name, date of birth, national ID number During Registration & KYC Verification
Contact Information Email, mobile number, address During Account Registration
Financial Information Bank account number, mobile banking number Deposit & Withdrawal Hours
Gaming Activity Betting history, login times, game preferences Platform Usage Hours
Device information IP address, browser type, OS version Automatically
Cookie data Session cookies, language preference, login details From Your First Visit

Club99 Bilete will never ask for your password, OTP, or full bank account details over the phone or by email. Any such request is a scam — report it to our support team immediately.

Purpose of data use

Club99 Bilete uses collected data only for the specific purposes outlined below. Your data is never used for anything beyond those stated purposes.

  • Creating, verifying, and securing your account.
  • Processing deposits and withdrawals and maintaining your transaction history.
  • Personalizing your gaming experience – such as recommending games based on your preferences.
  • KYC verification to prevent money laundering and fraud.
  • Providing customer support and resolving complaints.
  • Meeting regulatory and compliance requirements.
  • Platform security and technical improvements.
  • Sending relevant offers and bonus information to members who have given their consent.

Data Retention & Security

Club99 Bilete protects your data to the highest industry standards. Our servers are hosted in internationally certified data centers with both physical and digital security measures in place.

  • SSL 256-bit encryption: All data transmitted from the website to the server is encrypted.
  • Data Masking: Sensitive information at rest (such as bank account numbers) is partially masked.
  • Firewall & intrusion detection: Unauthorized server access attempts are blocked automatically.
  • Regular Security Audits: Independent third-party security experts regularly audit our systems.
  • Two-factor authentication: Two-factor authentication (2FA) is available to secure access to your account.
  • Staff training: Every Club99 Bilete employee is trained in data protection practices.

That said, no online platform can be 100% risk-free. In the event of a security breach, Club99 Bilete will notify all affected users within 72 hours.

Data Sharing Policy

Club99 Bilete never sells, rents, or trades your personal information. However, data may be shared in the following limited circumstances.

  • Payment Providers: Necessary information is shared with Islami Bank, Dutch-Bangla Bank, or mobile banking providers to complete transactions.
  • Legal obligation: We may be required to disclose information pursuant to a court order or regulatory authority request.
  • Game provider: Only gaming-related data is shared with partners such as PG Soft or Evolution Gaming.
  • Security investigation: Law enforcement agencies are cooperated with when investigating fraud or criminal activity.

In all of the above cases, only the minimum necessary information is shared with third parties, and those parties are required to adhere to Club99 Bilete's privacy standards.

Cookie Policy

Club99 Bilete uses cookies to enhance your experience and ensure the platform runs smoothly. Cookies are small text files stored in your browser.

  • Essential cookies: Essential for login sessions and security. These cannot be disabled.
  • Functional Cookies: Remembers your language preference and game settings.
  • Analytics cookies: Helps us understand how the platform is being used.
  • Marketing cookies: Used solely to show you relevant offers, with your consent.

You can disable all non-essential cookies at any time through your browser settings. Please note that some features may not function properly as a result.

Your data rights

Every Club99 Bilete member has the following rights regarding their personal data.

1
Right to Access

You have the right to know what information Club99 Bilete holds about you.

2
Right to rectification

You may request corrections to any inaccurate or outdated information.

3
Right to erasure

After closing your account, you may request that your data be deleted.

4
Right to Restrict Processing

You may request that your data no longer be used for specific purposes.

5
Right to Data Portability

You have the right to receive a copy of your data in a machine-readable format.

6
Right to object

You may object to marketing communications or data profiling at any time.

To exercise any of your rights [email protected]at the email address below. You will receive a response within 30 days of submitting your request.

Protection of minors' data

Club99 Bilete strictly does not collect data from anyone under 18 and is committed to keeping minors away from gaming.

  • Age verification is mandatory at registration.
  • If someone registers with a false age and is later found out, their account will be suspended immediately.
  • If parents have any concerns, they can contact us directly – Club99 Bilete will investigate promptly.

Third-party links & services

The Club99 Bilete platform may have connections to payment gateways and game providers. These third parties have their own privacy policies, and Club99 Bilete is not responsible for how they manage data. That said, we only work with trusted, vetted partners.

Data retention period

Club99 Bilete does not retain your data beyond what is necessary.

  • While Your Account Is Active: All data is retained.
  • After Account Closure: Transaction records are retained for up to 5 years to meet legal obligations.
  • KYC documents: Up to 7 years as required by regulatory obligations.
  • Marketing data: Deleted immediately upon withdrawal of consent.

Privacy Policy Updates

Club99 Bilete may update this Privacy Policy from time to time. For significant changes, you will be notified via your registered email or through an in-platform message upon login. The date of the latest update is always shown at the top of this page.

Continued use of the platform after any updates will be considered acceptance of the revised policy.

Privacy Contact

For any questions, requests, or complaints regarding your personal data, please contact the Club99 Bilete Data Protection Team.

  • Email: [email protected]
  • Live Chat: Available 24 hours a day, 7 days a week
  • Response time: 24 hours for general inquiries; 30 days for data rights requests

Club99 Bilete will never ask for your password or OTP over the phone or via unsolicited email. Any such contact is fraudulent — please report it to us immediately.

General Inquiries

No. Under Club99 Bilete's policy, each individual is permitted only one account. Different family members may each open their own account in their own name, but the same person cannot operate two accounts. Our system automatically detects multiple accounts linked to the same device, IP address, or bank account. If multiple members of the same household play from the same device or network and this raises a flag, we recommend notifying Club99 Bilete support in advance to avoid any complications down the line.

Deposits on Club99 Bilete typically reflect in your balance within 5 to 15 minutes. Occasionally, however, payment gateway load or banking system delays may extend this to 30 minutes or up to 1 hour. If your balance still hasn't updated after 1 hour: first, save a screenshot of the transfer or note the reference number, then contact Club99 Bilete via live chat or at [email protected] with that information. Our payments team generally investigates and resolves the issue within 30 minutes. If a deposit fails entirely, the funds will be returned automatically to your source account — this may take 1–3 business days.

Your Data Is Safe – Play with Complete Peace of Mind

Your privacy is fully protected at Club99 Bilete. Open an account with confidence and enjoy your experience.

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For users aged 18+ only. Please gamble responsibly.

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